Privacy Policy

1. Information We Collect

Personal Information

When you submit a cash offer request or contact us, we may collect:

• Name (first and last name)
• Email address
• Phone number
• Property address and postcode
• Property details (type, bedrooms, condition)
• Ownership status
• Expected price or valuation
• Photographs of your property
• Identity documents (passport or driving licence) for verification purposes

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

2. How We Use Your Information

We use the information we collect to:

• Provide you with a cash offer for your property
• Communicate with you about your property sale
• Verify your identity and property ownership
• Arrange property valuations
• Process transactions and complete property purchases
• Send you updates about your sale progress via our customer portal
• Comply with legal obligations
• Improve our website and services

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing necessary for the performance of a contract to purchase your property
• Legitimate interests: To operate and improve our business
• Legal obligation: To comply with anti-money laundering regulations and property law requirements
• Consent: Where you have provided explicit consent for specific processing activities

4. Information Sharing

We may share your information with:

• Solicitors and conveyancers: To facilitate the legal aspects of the property transaction
• RICS surveyors and valuers: To conduct property valuations
• Land Registry: To verify property ownership
• Service providers: Who assist us in operating our website and services
• Legal authorities: When required by law or to protect our rights

We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active enquiries: Until the enquiry is resolved
• Completed transactions: 6 years after completion (for legal and tax purposes)
• Identity documents: Securely deleted after verification unless required for the transaction

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

9. Third-Party Services

Our website uses trusted third-party service providers to help us operate our website and deliver our services. These may include services for address lookup, website hosting, email delivery, and security. These providers only process your data on our behalf and in accordance with our instructions.

We ensure all third-party providers meet appropriate data protection standards before engaging their services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: hello@verifiedpropertybuyers.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

ICO website: ico.org.uk